ZealyOn iOS Privacy Policy

1. Who this policy applies to

ZealyOn is operated by AceNetics. You can contact us about this policy at support@acenetics.dev.

This iOS policy applies to the ZealyOn app distributed through Apple's App Store, including account, alert, Discover, notification, support, and paid-access features available in that build.

Where a feature is not available in the iOS build, ZealyOn does not use this iOS app policy to claim collection for that unavailable feature.

2. Information you provide directly

When you create an account, contact support, update settings, subscribe to a plan, or request account closure, you may provide information such as your email address, display name, password, preferences, and communications.

If you contact us for help, we may also keep the information you choose to include in your message so we can respond and maintain a record of the support interaction.

3. Information collected automatically

We may automatically collect technical and usage information needed to run and improve ZealyOn. This can include device type, app version, operating system, network metadata, session timestamps, crash data, and feature interaction events.

We use this information to improve stability, diagnose problems, measure feature usage, prevent misuse, and maintain the reliability of alerts and account services.

4. How we use personal information

• To create and maintain your ZealyOn account.
• To deliver strategies, alerts, discover features, product updates, and customer support.
• To process purchases, validate access, and manage subscriptions or entitlements.
• To send push notifications and email messages based on your preferences.
• To secure the platform, prevent abuse, investigate suspicious activity, and enforce our terms.
• To analyze reliability, improve product design, and maintain service performance.

5. Notifications, alerts, and marketing messages

ZealyOn may send essential service notices, alert-related messages, account emails, product updates, and promotional communications. The exact categories available to you may vary by platform feature availability and your selected preferences.

If you disable a notification category, we will honor that preference for that category unless a message is required to complete a transaction, secure your account, or deliver an essential service update.

6. Payments and billing data

For iOS purchases, Apple handles the App Store payment flow. ZealyOn may receive and store purchase identifiers, receipt or transaction status, entitlement state, plan details, renewal status, and related metadata needed to activate access, prevent fraud, reconcile purchases, and answer support requests.

In the iOS v1 app, ZealyOn does not collect payment card numbers, bank account details, crypto wallet addresses, deposit details, withdrawal details, or full Apple payment card details.

7. When we share information

We may share limited information with service providers and processors that help us run ZealyOn, such as Apple for App Store billing, hosting, authentication, analytics, crash reporting, notification delivery, customer support, and security tooling.

We may also disclose information when required by law, to respond to valid legal requests, to protect users or the public, or to investigate fraud, abuse, or security incidents.

8. Data retention

We keep personal information only for as long as needed to operate the service, provide support, comply with law, resolve disputes, enforce agreements, and maintain necessary business records.

Retention periods may differ depending on the data type, account status, legal obligations, fraud prevention needs, and whether information has been de-identified or anonymized.

9. Account closure and deletion requests

ZealyOn provides an in-app account closure flow. When you request closure, we may deactivate access, revoke notification delivery, and anonymize or retain certain records where required for security, legal compliance, dispute resolution, purchase reconciliation, or required business records.

Some data may remain in backup systems or compliance archives for a limited period where deletion is not immediately feasible or legally permitted.

10. Your privacy choices and rights

Depending on your location and applicable law, including GDPR, CCPA, or similar privacy laws, you may have rights to access, correct, delete, restrict, object to, opt out of certain processing, or receive a copy of certain personal information. You may also have the right to withdraw consent for optional communications.

You can revoke optional consent by updating notification preferences in ZealyOn, changing iOS notification permissions in Settings, unsubscribing from optional emails where available, or contacting support. Revoking optional consent may limit some alert or communication features but does not affect service messages needed for account security or purchases.

The iOS v1 app does not collect broker account details, broker balances, broker API keys, or live trading credentials.

To make a request, contact us at support@acenetics.dev. We may need to verify your identity before completing the request.

11. Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, but we work to reduce risk and improve controls over time.

12. Children's privacy

ZealyOn is not directed to children and is not intended for use by individuals who are not legally permitted to use the service under applicable law. If you believe a child has provided personal information to ZealyOn, please contact us so we can review and take appropriate action.

13. International data processing

Depending on where you use ZealyOn, your information may be processed in countries other than your own. Where required, we use appropriate safeguards and operational controls to support lawful cross-border data handling.

14. Changes to this policy

We may update this privacy policy from time to time to reflect product changes, legal requirements, or operational updates. When we do, we will update the effective date shown on this page.

15. Contact us

If you have questions about this privacy policy, your personal information, or a privacy request, contact ZealyOn support at support@acenetics.dev.